UX Design for Accessibility: Court of Appeals Lifecycle Overview
Our UX Designers at Moser Consulting had the opportunity to complete a lifecycle of a design project for the Indiana Court of Appeals. They came to us with their website to determine what the UX improvements could be for their website to achieve more accessibility and a better user experience. Throughout this piece I will be going over the steps in the lifecycle of this project with these including: understanding the current UX issues, educating on WCAG and section 508 accessibility guidelines, automated testing, and user interviews and testings.
Creating Digital Equity & Compliant Accessibility - White Paper WIP
Digital equity helps to ensure all individuals and communities have the information technology capacity needed for full participation in our society, democracy, and economy. Meanwhile, accessibility refers to the practice of ensuring that products, services, information, and technologies are designed and implemented in a way that allows all individuals to access and use them with equal ease and effectiveness. It involves removing obstacles and providing accommodations to ensure inclusivity, making sure that everyone, regardless of their situation or abilities, can participate fully and independently in our digital world.
Accessibility goes beyond mere compliance; it embodies the spirit of inclusivity. Every day, individuals with disabilities encounter digital barriers, hindering their access to online information and services. As user advocates, it is both our moral and professional duty to consider all users, ensuring they enjoy seamless and intuitive online experiences.
Engagements and Time Tracking
Our project journey starts with comprehensive user research which is essential for understanding and addressing user needs, reducing assumptions, creating user-friendly products, and enabling data-driven decision-making, all of which ultimately lead to improved user satisfaction. We conducted research on two of our internal applications: Engagements, used for managing projects, and Time Tracking, where users track their time spent on projects.
We initiated the project with a collaborative whiteboarding session and user interviews to gather insights that informed the creation of personas and service blueprints. Using these insights, we developed recommendations to prioritize improvements and will now focus on translating them into design solutions to enhance user interactions.