Our project journey starts with comprehensive user research which is essential for understanding and addressing user needs, reducing assumptions, creating user-friendly products, and enabling data-driven decision-making, all of which ultimately lead to improved user satisfaction. We conducted research on two of our internal applications: Engagements, used for managing projects, and Time Tracking, where users track their time spent on projects.

We initiated the project with a collaborative whiteboarding session and user interviews to gather insights that informed the creation of personas and service blueprints. Using these insights, we developed recommendations to prioritize improvements and will now focus on translating them into design solutions to enhance user interactions.